Award-Winning Digital & Customer Experience Leader, Head of Digital & Customer Experience Function at E.ON Next
Abdul Khaled heads Digital and Customer Experience functions at E.ON Next, a new UK challenger brand. He is an award-winning digital and customer experience (CX) leader with a proven track record of driving transformative strategies at both global and start-up organisations.
.Listed in CXM Today‘s Top 35 Brand Leaders in Europe, featured in the Inspire 100 most influential CX leaders in the UK by CXMA, and named a Top CX Influencer by CCW Europe in 2024,
With over a decade of experience, Abdul Khaled has successfully spearheaded digital growth and innovation for iconic global brands. These include Cisco and Subway, where his work delivered notable improvements in customer satisfaction and operational efficiency. His passion for digital transformation extends to the start-up ecosystem, where he has provided strategic direction for emerging companies both nationally and internationally.
Currently, as the Head of Digital at E.ON Next, Abdul has built a department from the ground up that has garnered industry acclaim and received several award nominations. Under his leadership, the digital and CX teams have introduced innovative customer solutions. They focus on energy efficiency, sustainability, and also customer empowerment. Abdul emphasises high performance, agile ways of working, and fostering a strong team culture.
An advocate for sharing knowledge, Abdul Khaled regularly engages in webinars, industry conferences, and thought leadership. He fully contributes to the broader conversation around digital innovation and CX transformation. He also dedicates time to mentoring upcoming digital leaders, helping to shape the next generation of talent in the industry.
In addition to his corporate work, Abdul is also extremely passionate about culture-building within organisations, striving to create environments where innovation thrives and teams are empowered to deliver their best work.
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