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Email Agent of Linda Moir

Linda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. She led the Event Services Staffing operation at the 2012 London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators.  She was Virgin Atlantic’s Director of In Flight Services, responsible for the airline’s award winning service. A former Head of HR at British Airways where she oversaw significant change.

Linda was also part of the team that steered NATS from public to private ownership. She was also a former Head of Customer Service at Heathrow.  Linda combines a unique background in HR and customer service management to deliver exceptional performance through people.

Does customer experience still matter in a world where margins are being squeezed, customers have a remote or digital only relationship with your organisation and attracting motivated teams feels more difficult than ever?

Linda will draw on her experiences to explore the theme of employee engagement and the direct relationship with customer experience and highlights the key lessons for business during times of cost cutting and low margins. Specifically, the importance of a positive reputation in uncertain times. She will look at organisations who have emerged as heroes and who have lost public trust during the pandemic.

She will put the case that a memorable customer experience is more important than ever. This is most vividly demonstrated by the London 2012 volunteer Games makers, who smashed the belief that British people ‘don’t do service’.

Linda Moir can talk about:
  • How a differentiated customer experience can drive improved business performance.
  • The exciting opportunity that is leading rather than managing teams that work remotely.
  • The importance of great customer experience in digital or direct customer relationships
  • How Virgin Atlantic developed ‘Brilliant Basics Magic Touches’ and how the strategy delivered competitive advantage.
  • The main lessons learnt from the Olympic and Paralympic games and the parallels with commercial business
  • Building a genuinely value- driven business that passes the millennial test.

Linda’s talks are high energy, anecdote rich and fun.

  • VIDEOS
  • TESTIMONIALS
  • SPEAKING TOPICS
  • COSTS

“Our event went really well thanks. Linda Moir delivered a great session and has received glowing feedback. You at Champions were very easy to work with. You responded quickly, facilitated the meeting with Linda, which was really helpful, and all-round made the whole process very simple. Thanks very much!” – Siobhan, Project Manager (Events & Training), English UK Ltd

“Linda did an amazing job for us yesterday. Everyone was buzzing for the rest of the day and evening. Her story had such an impact and the key messages have made it into everyone’s presentations today without any instruction. We are super delighted and I think having an external speaker will be a key feature I am sure of for any future conferences. Thank you again.” – Benefit Cosmetics

“Linda was great! Honestly, it was such an inspirational session and the delegates had a lot of very positive comments.” – The Law Society

“Marvellous, she was outstanding. Brilliant session, I’ve passed on our thanks already but if you speak with her do let her know we loved the session!” – Water

“We recently hired Linda Moir as a professional speaker for our event, and we couldn’t be more pleased with the experience. Linda was highly engaged and delivered an exceptional session tailored perfectly to our requirements. The presentation was well received by our audience, and we were able to create high-quality content as a result.” – Nicola, Marketing Manager, Markel

The cost of hiring Linda Moir depends on your event format, location, duration and any travel requirements. For an accurate and tailored quote, please contact a SpeakOut booking agent for expert guidance.