Navigation

Call Us

+44 (0)131 440 9226

Email Us

Email Agent of Blake Morgan

Blake Morgan is a globally recognised customer experience futurist, author and keynote speaker, best known for shaping how organisations build customer-centric cultures in the modern economy. As a specialist in CX leadership, Blake has advised and inspired businesses worldwide to rethink how they engage with customers in an increasingly digital landscape. Her influence is particularly evident through her widely read work on customer-focused leadership and her ability to translate complex trends into actionable strategies. With clients such as Amazon, Meta, and Microsoft, and keynote appearances including the 2026 Qualtrics #X4 conference, she is regularly engaged to help leaders compete through customer experience and future-proof their organisations.

Blake’s academic foundation began at the University of California, where she graduated with a degree in Modern Literature and the History of Art and Visual Culture. She began her career as a Conference Producer at IQPC before progressing to Senior Editor. Her early leadership potential was evident when she became President of New York Toastmasters. She later held roles such as Marketing Manager at blueKiwi and Social Media Program Manager at Intel Corporation. Alongside these roles, she founded her own consultancy, Artemis, and later founded CXOHouse.com, a private curated network for CCOs and CXOs to connect. Her academic contributions include teaching as Adjunct Faculty at Rutgers University and guest lecturing at the University of California and Columbia University School of Professional Studies.

Blake’s credibility as a keynote speaker is reinforced by a series of high-profile achievements and recognitions. She is the author of the bestselling book ‘CustomerFocused Leadership: The New Rules For Building Business Around Today’s Customer‘, which became a Business Bestseller in 2023 and was previously recognised among the Top 100 Future Of Technology Books Of All Time and one of the Top 20 Books C-Level Executives read during COVID-19. In 2024, she expanded her influence as a LinkedIn Learning Instructor. She also hosts ‘The Modern Customer Podcast’, where she interviews global leaders on CX innovation. Her impact has been further acknowledged with Real Leaders Magazine naming her one of the top 40 female keynote speakers.

Blake is hired as a customer experience keynote speaker because she brings a rare combination of real-world business expertise, academic insight and forward-thinking strategy. Her work focuses on helping organisations embed CX into leadership, culture and operations rather than treating it as a standalone function. She provides audiences with clear frameworks for adapting to changing customer expectations, leveraging technology and building loyalty in competitive markets. Drawing on her experience across consulting, teaching and media, Blake delivers practical, research-driven insights that resonate with senior leaders. This ability to connect strategy with execution makes her an authoritative and highly sought-after voice in customer experience and CX leadership.

  • VIDEOS
  • TESTIMONIALS
  • SPEAKING TOPICS
  • COSTS

“Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.” – Leigh Segall, Chief Strategy Officer, Smart Communications

“Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.” – Atif Elkadi, Deputy CEO, Ontario International Airport

“Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.” – Mark Anzelc, VP Supply Chain, ParkerHannifin

“At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from.”  – Kristin Haug, Program Manager, Tekna

“She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.” – Lisa Pintchman, VP Communications, Pega

“Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.” – Donna Morris, Chief People Officer, Walmart

“Blake painted a picture of the importance of a winning customer experience, leveraging examples that resonated with our attendees.” – Peter Davey EVP, Head of Product Innovation & Labs, The Clearing House

“Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.” – Charlie Isaacs, CTO, Salesforce

“Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.” – Christ Chumley, President, COO, CampusLogic

“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.” – Matt Banaszynski, CEO, Independent Insurance Agents of Wisconsin

“Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.” – Gina Perini, President & CEO, Somos, Inc

“We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!” – Dor Danieli, Director of Marketing, NICE

  • The Four Ways To Make Customer Experience A Decision
  • The 8 Laws Of Customer-Focused Leadership

The cost of hiring Blake Morgan depends on your event format, location, duration and any travel requirements. For an accurate and tailored quote, please contact a SpeakOut booking agent for expert guidance.