Former Microsoft Leader of Customer Service, Founder of Customer Bliss, Co-Founder of the Customer Experience Professionals Association, Known as The ‘Godmother’ of Customer Experience & Podcast Host
Jeanne Bliss is a globally recognised authority on customer experience and leadership, widely known as the ‘Godmother’ of customer experience. As Founder and CEO of Customer Bliss, Jeanne advises organisations on how to achieve sustainable, customer-led growth through behavioural leadership and operational alignment. With more than three decades of executive experience, she has become one of the most influential voices in the field, helping major brands transform loyalty, retention and culture. Jeanne is regularly hired as a keynote speaker for her ability to deliver practical frameworks that enable leaders to build meaningful, measurable customer relationships.
Jeanne began her career at Lands’ End, where she served as Leader of Customer Experience, reporting directly to senior leadership. She progressed into influential roles at Mazda, Coldwell Banker and Allstate, consistently becoming the first executive to lead customer-focused transformation initiatives. At Microsoft, Jeanne operated as General Manager of Worldwide Customer and Partner Loyalty, shaping global strategies. Building on this experience, she founded Customer Bliss, where she continues to advise organisations. She also co-founded the Customer Experience Professionals Association, helping to formalise and advance global standards in customer experience practice.
An accomplished thought leader, Jeanne is the author of four bestselling books, including Chief Customer Bliss, Chief Customer Officer 2.0 and Would You Do That to Your Mother. Her work has become essential reading for leaders seeking to embed customer-centric strategies. She also hosts the Human Duct Tape Show podcast and has developed a comprehensive video masterclass on customer-driven growth. Jeanne’s expertise has been featured across major media outlets, including Forbes, Inc., Fast Company and CNBC, reinforcing her status as a trusted voice in business transformation.
Through her keynote speeches, Jeanne equips audiences with tangible tools to elevate customer experience performance. Her ‘Five Competencies’ framework and ‘Power Core’ concept provide leaders with clear, structured approaches to building loyalty and accountability. Known for her engaging delivery and practical insights, Jeanne ensures that audiences leave with the confidence and clarity to implement lasting change within their organisations.
Why Hire Jeanne Bliss?
Jeanne is hired for her ability to translate complex customer experience strategy into practical, results-driven action. Drawing on decades of executive leadership, she delivers compelling keynotes that resonate with senior audiences. Her speaking style blends storytelling with structured frameworks, ensuring immediate applicability. Jeanne has delivered keynote presentations globally and is recognised for her high-impact sessions that drive behavioural change. Through her widely followed podcast and industry presence, she brings credibility, energy and actionable insight, making her an exceptional choice for organisations seeking to strengthen customer loyalty and leadership capability.
- VIDEOS
- TESTIMONIALS
- SPEAKING TOPICS
- COSTS
“Jeanne helped us launch our CX journey nearly 7 years ago. We hired her to cast a vision and execute a strategy that would differentiate us in a highly competitive, highly regulated market. One of the most prolific thought leaders, Jeanne has the wisdom of someone who has walked the walk herself at some of the most storied brands in the world. She brings insights that are fresh, innovative, and effective. Since our CX journey started in earnest at Sandy Spring Bank, we have won the CX Innovation Award twice and were recognized as the most Trustworthy bank in Maryland in 2019. We have improved upon every CX metric and driven client loyalty that translated to 6 years of consecutive, record-breaking growth. The 5 competencies work if you work them. Thank you Jeanne!” – Mark, CCXP
“A bottle-rocket wrapped inside a book of customer wisdom.” – Bob, Senior Vice President, Century Furniture
- WHAT’S YOUR THREE-BLOCKS LONG?
- BUILD YOUR CUSTOMER-DRIVEN GROWTH ENGINE
- HUMANITY IN BUSINESS
- FIVE KEY ACTS OF LEADERSHIP BRAVERY
- A FIRESIDE CHAT WITH JEANNE & YOUR LEADERS
The cost of hiring Jeanne Bliss depends on your event format, location, duration and any travel requirements. For an accurate and tailored quote, please contact a SpeakOut booking agent for expert guidance.
