Award-Winning Keynote Speaker, National Speakers Association Hall of Famer, Chief Amazing Officer of Shepard Productions, NYT & WSJ Bestselling Author of 8 Books & Podcast Host of ‘Amazing Business Radio’

Shep Hyken is a globally recognised authority on customer service and customer experience, widely regarded as one of the most influential voices in the field. As Chief Amazement Officer of Shepard Productions, Shep has built a career spanning over four decades, advising some of the world’s most respected organisations on how to deliver exceptional service. His ability to translate complex business challenges into practical, people-focused strategies has made him a leading keynote speaker, trusted by international brands to inspire teams, strengthen customer relationships and drive sustainable business growth.

Shep began his career by launching Shepard Productions, establishing a consultancy dedicated to improving service standards and organisational culture. Over time, he evolved from entrepreneur to global advisor, working closely with senior leaders to refine customer experience strategies. His career expanded into leadership within the speaking industry, including serving as President of the National Speakers Association, where he helped shape professional standards. Alongside this, he has contributed to executive education as a curriculum developer and facilitator, while continuing to advise organisations at the highest level and supporting future talent through his academic involvement.

A respected thought leader, Shep is a New York Times and Wall Street Journal bestselling author, with a portfolio of eight books that explore customer loyalty, service excellence and business success. His insights have been published in prominent outlets such as Forbes, The Huffington Post and Harvard Business Review, reinforcing his credibility across industries. He has also built a strong media presence through his business-focused podcast and television appearances, where he interviews influential leaders. His contributions have been recognised with a place in the National Speakers Association Hall of Fame, acknowledging his lasting impact on the profession.

Shep remains highly active as a consultant, educator and speaker, continually adapting his insights to reflect changing customer expectations. His work focuses on helping organisations create meaningful experiences that differentiate them in competitive markets. Known for his clarity, energy and practical approach, he consistently delivers content that resonates with both leadership teams and frontline employees, ensuring long-term behavioural change rather than short-term inspiration.

Why Hire Shep Hyken?

Shep is hired for his ability to combine entertainment with practical expertise, delivering keynote presentations that leave a measurable impact. He has spoken at thousands of conferences and corporate events worldwide, sharing proven strategies that organisations can implement immediately. His engaging storytelling, supported by real business examples, ensures audiences remain invested throughout. Frequently appearing at major industry events and leadership conferences, he brings credibility and authority to every stage. Event organisers value his consistency, professionalism and ability to tailor content, making him a reliable choice for high-level business audiences.